Salesforce Error System.CalloutException: IO Exception: Read timed out

Issue

DocuSign for Salesforce Error "System.CalloutException: IO Exception: Read timed out" when sending in DocuSign for Salesforce.

Cause

General Internet latency

Solution

  1. Please engage your IT team to ensure that you are not experiencing general internet latency.
  2. Check the DocuSign Service System Status on our Trust site.

Learn More

DocuSign for Salesforce Administrator v7 Guide (PDF)