Salesforce API Request Limit Exceeded

Issue

Note that many of the errors listed are generic and can have multiple causes. Unless you are receiving an error that specifically calls out Request Limit Exceeded, be aware that you may need to look to other documentation for a solution.

In DocuSign Connect logs:
Salesforce login exception: REQUEST_LIMIT_EXCEEDED: TotalRequests Limit exceeded.
ERROR: Invalid Salesforce credentials. :: REQUEST_LIMIT_EXCEEDED: TotalRequests Limit exceeded.
DFS Connect error


When attempting to send a document:
ERROR: The document element did not contain the encoded document, or there is a problem with the encoding. :: REQUEST_LIMIT_EXCEEDED
The document element did not contain the encoded document, or there is a problem with the encoding.
DFS Sending error



When attempting to link DocuSign Connect for Salesforce:
Your credentials are invalid. Please correct them and try again.
Salesforce login exception: REQUEST_LIMIT_EXCEEDED: TotalRequests Limit exceeded.

login failure

When attempting to save a Custom Tag from the DocuSign Admin panel in Salesforce
Error: The custom tag couple not be saved. Please try again.
customtag

Solution

As a Salesforce Administrator, navigate to Setup > Company Profile > Company Information > API Requests, Last 24 hours.
If you have exceeded your organization's limit, DocuSign for Salesforce will continue to experience errors until the count rolls over. If this limit was reached by one-off bulk actions, encountering this situation may not be a concern.
If your Salesforce organization needs an increased API limit (either temporarily or on a permanent basis), you will need to contact Salesforce Support to discuss.

See Also