Print Driver v2.x - Templates only matching for one user

Warning: This version of DocuSign Print Driver is no longer supported.  Please download and install the latest version.

Issue

The auto template matching feature is only working for the user that created the template. The template is shared with all users.

Solution

Confirm that all Print Driver users have the exact same Print Driver settings used by the template creator.

You can change the settings for your Print Driver by right-clicking on the Print Driver icon in your Windows task bar to open the Print Driver Setting dialog box.

User-added image
 



Print Driver Settings

Reference

https://www.docusign.com/sites/default/files/quick-start-print-driver.pdf#page=5