Still need help?
PowerForm error: This document may no longer be signed
Error
Unable to submit form data. Error: This document may no longer be signed. Please contact whoever provided you with this document for further details.Cause(s)
Issue 1:The PowerForm administrator has set a limit for that particular document and the limit has been reached. As the error states, you will need to contact the PowerForm's administrator to clear or reset that limit.
Issue 2:
The PowerForm Sender user account was closed so the PowerForm no longer has a Sender associated with it.Â
Solution(s)
Solution 1:This error is related to a limit set on an individual PowerForm. It is not related to any account-wide document send limits.
If you are the PowerForm's administrator, you can reset that limit by following these steps.
Steps:
- From the home page, select Templates
- Click on the template with the active PowerForm to open the Details page
- In the Associated PowerForms section, select Actions > Edit PowerForm
- In the Edit PowerForm panel, you can either uncheck Set Usage Limit by Quantity to remove this restriction, or change the Maximum # of Submissions appropriately.
- Click Update - the change will take effect immediately and the PowerForm will be available at the same address.
Solution 2:
If you are the PowerForm's administrator, check to see if the PowerForm has a sender associated with it  (Manage > PowerForms)
If the PowerForm Sender user account was closed, you will need to change the PowerForm Sender to someone else that is active on the account.