Payments - Signer - You have exceeded the maximum number of tries


Error: You have exceeded the maximum number of tries. Choose another payment method.

When using the payments feature, if a signer chooses to make a payment by bank account, Stripe makes two small deposits to the bank account/routing number provided by the signer. The signer then has to verify the bank account by providing the amounts of those two deposits in the DocuSign Payments user interface. The signer is provided 10 tries.


Try using a different bank account or a different payment method, such as a credit card.