OmniSign not launching when printing to ARX CoSign printer

Product

The DocuSign Signature Appliance.

Impact

Centralized deployments (SCCM) and installations via script (GPO)

Symptom

PDF creator was successfully deployed via script or SCCM and the “ARX CoSign Printer” was added to the printer list.
When printing using the “ARX Printer”, OmniSign is not presenting the PDF for signing.
Information

OmniSign offers users to sign non-PDF documents by using the document’s application File > Print command. While CoSign comes with extensive third party application support for digital signatures, there are other applications that do not provide digital signature support such as ERP systems, homegrown systems, and others. With OmniSign, any of these applications that support standard printing functionality can utilize OmniSign to add digital signatures to their documents.

Resolution

To achieve the functionality that the CoSign client users are familiar with, follow these steps:
Install this file
  1. Configure the missing registry entries. To do this, follow these steps:
  2. Start Registry Editor. (type regedit in the Start Search box, and then press ENTER).
  3. Locate and then select the following registry subkey:
  4. [HKEY_USERS\.DEFAULT\Software\PDFCreator\Program]
  5. On the Edit menu, point to New, and then click STRING Value.
  6. Type RunProgramAfterSavingProgramname, and then press ENTER.
  7. Right-click RunProgramAfterSavingProgramname, and then click Modify.
  8. In the Value data box, type full path for OmniSign executable (OmniSign.exe), and then click OK.
  9. On the Edit menu, point to New, and then click STRING Value.
  10. Type RunProgramAfterSavingProgramParameters, and then press ENTER.
  11. Right-click RunProgramAfterSavingProgramParameters, and then click Modify.
  12. In the Value data box, type “"<OutputFilename>" /p”, and then click OK.
  13. On the Edit menu, point to New, and then click STRING Value.
  14. Type RunProgramAfterSaving, and then press ENTER.
  15. Right-click RunProgramAfterSaving, and then click Modify.
  16. In the Value data box, type “1”, and then click OK.
  17. On the File menu, click Exit to exit Registry Editor.
Example
"RunProgramAfterSavingProgramname"="C:\\Program Files\\ARX\\ARX Signature API\\OmniSign.exe"
"RunProgramAfterSavingProgramParameters"="<OutputFilename>" /p"
"RunProgramAfterSaving"="1"

 
 
Thank you,
The CoSign Group at DocuSign Support

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