Still need help?
Offline access with the DocuSign Mobile App for iOS (iPad, iPhone, iPod Touch)
Important: At release, the new v3 of the iOS app does not support this feature. For details and a workaround, see this article .
With offline access, you can prepare, sign, and send documents when a network connection is unavailable. Sign or prepare documents to send while offline and they'll be sent as soon as a network connection is available. You can also enable offline mode in Settings.
Note:Â To send or sign documents offline with the DocuSign mobile app, you must have a premium account that was purchased through the application.Â
To sign and return a document while your iPad, iPhone, or iPod Touch is offline, follow these steps:
- From the home screen, tap Create.
- Add documents.Â
Note: Only photos and documents stored locally in the device Library are available for offline access. You can also take a new photo with the camera to send. Any other documents require an internet connection to access. You can only select Templates if you have downloaded them in advance in Settings.
- Select Next. If using documents, you will receive a message "No Drafts Offline." Select Continue Offline to continue.
- Select Add me to add yourself as a signer.
- Select Next to navigate to the tagging page. Tap Sign Offline.
- Tap anywhere in the document to view and select the tagging options.
- Note: If placing a Signature or Initial tag, you will be prompted to draw your signature or initial. Draw the signature using a stylus or your finger and tap Adopt.
- When finished tagging and signing, tap Finish, then tap Confirm Signing.
- Tap OK. The document will be sent when a network connection is available.
To send a document for signature while your iPad, iPhone, or iPod Touch is offline, follow these steps:
- From the home screen, tap Create.
- Add documents.Â
Note: Only photos and documents stored locally in the device Library are available for offline access. You can also take a new photo with the camera to send. Any other documents require an internet connection to access. You can only select Templates if you have downloaded them in advance in Settings.
- Tap next to add signers. Tap Others.
- Enter the Full Name and Email of the recipient.Â
- Tap to select the role of the recipient. Repeat this process to add any additional recipients. Tab Save, then Next.
- Select Sign Offline.
- Tap anywhere in the document to view and select the tagging options, then tap Send.
- Tap Send Offline. The document will be sent when a network connection is available.