Offline templates not supported in DocuSign Mobile App for iOS v3

In 2020 DocuSign Mobile users on iOS devices were prompted to update to version 3 (v3) of the DocuSign Mobile application. However, v3 Offline Mode does not support templates that were available in v2. This functionality is currently being developed and should become available in the coming months.  

iOS users who rely on Offline templates must download a separate application called DS - Legacy, which is available in the App Store hereDS - Legacy is a copy of the previous version (v2) of the DocuSign Mobile iOS application. You will be able to access Offline templates within the DS - Legacy app, and use all updated features on DocuSign Mobile v3 simultaneously.

In addition:

  • Any envelopes signed offline and not synced before this update will not be cached during the update. We recommend that you download any un-synced envelopes before updating to v3. Once you have downloaded the DS - Legacy application, it will continue to cache and sync envelopes.
  • While both applications can and should be downloaded, only the v3 app will receive push notifications.
  • Only users with iOS devices are affected by this update; Android users will remain unaffected.

If you have any questions about this change, visit the Contact Support page and create a case.