Does DocuSign have a stance on what payment gateway should be used?

DocuSign is acting as “Switzerland” with no specific recommendation for what payment gateway you should choose to use.

Here are some pieces of guidance: 
  • Smaller companies: it is suggested to use a single vendor for multiple payment functionalities, as it simplifies operations and reduce costs. Payment transaction costs are typically based on transaction volume. Coupling vendor functionality can reduce costs and streamline operations across channels, as along as all the desired payment types are supported.
  • Start your global strategy by identifying the markets in which you do most business and your most commonly accepted payment methods.
  • Ensure vendors can support the most popular methods in those markets, recognizing that you may also have to augment your global strategy with some regional vendors.