DocuSign Insight-SA UI displays an alarm that analytics index is not responding


When you login to SA, you see message "Alarm: Analytics will resume processing when the problem is resolved"

This issue is applicable to version 6.



Based on the error in the logs, this is determined to be caused by a database connection issue:

[Curator-Framework-0-SendThread(] [INFO] [2019-09-18 01:11:25,826] o.a.z.ClientCnxn: Session establishment complete on server, sessionid = 0x1000001dfe63e6e, negotiated timeout = 40000
[db connection adder] [ERROR] [2019-09-18 01:11:22,748] o.p.Driver: Connection error:
org.postgresql.util.PSQLException: Connection attempt timed out.
at org.postgresql.Driver$ConnectThread.getResult(


Restart the DOOG database