DocuSign Insight-Foreign Language contracts not being processed or extracted even though that language is initialized.

Issue

A foreign language contract has been enabled and initialized in SA. A policy is set up in SA gets extracted fine on the foreign language contract. When foreign language document is imported via SCD admin importer, it is uploaded in SCD and OCR correctly identifies the language. But the document never gets to SA. You have to go to SCD Administration -> Reprocessing -> Initialize SA queue -> and find the PDF then hit "Execute" to add them to SA.

 

Solution

1. Update Non-English settings in seal-back/application.conf to true:

extraction {
keepNonEnglish = true
overrideAnalyticsNonEnglish = true
threads = 1

}
 

2. Restart seal-ws.