DocuSign Insight- Error installing ATN - Internal Error

Issue

When installing ATN, you encounter a prompt returning 'Internal Error'.

 

Cause

User has installed a 64bit version of Word.

 

Solution

At this time ATN only supports 32bit versions of word and if installed with a 64bit version, it will likely throw an error. To get around this, you will need to reinstall a 32bit version of Word.

If you have installed Office 2012 (x86), 2013(x86) or 2016(x86) from a perpetual license (local install using an ISO image), this is supported.

ATN only supports the 32-bit version of Word, which is the default install for Office 365, unless you explicitly select the 64-bit version.