DocuSign eNotary FAQ

 
What is DocuSign eNotary?
DocuSign offers the ability to execute Electronic Notarial Acts using DocuSign Signature.  These Electronic Notarial Acts emulate the core aspects of a traditional paper/human Notarial Act. 
 
Which states is DocuSign eNotary available?
Complete list of DocuSign eNotary supported States.
 
Is DocuSign eNotary available through both the New and Classic DocuSign experience?
Yes. However, DocuSign eNotary feature updates will only occur in New DocuSign Experience.
Note: DocuSign’s eNotary is also available in the Rest API.
 
Does DocuSign support Web Cam Notarization?
No. DocuSign does not currently support Web Cam notarization/ Remote Notary.
 
How is an envelope sent to be Notarized?
When the Sender adds a Signer in the Recipients and Routing section, the recipient action selected should be “Sign with Notary”. When this is selected, additional fields under the Signers name allow the Sender to enter a Notary’s information. When the envelope is sent, the Signer and Notary are both sent email notifications with further instructions. 
 
What if a Sender doesn't know which Notary will be used?
There are several methods for changing or assigning the Notary after the envelope is sent. The sender of the envelope can correct the envelope or proactively assign another recipient to assign or update the Notary ( available March 2017).

If the Sender is in a different state than the Notary of Signer, does the sender need to be in a state that accepts eNotary?
You should contact the agency that will receive your eSigned and eNotarized envelope to ensure your envelope will be acceptable for its intended use.

Can the Signer complete envelope s without the Notary present? 
The Electronic Notary begins with the signing session from his/her email – the Signer cannot begin signing until in the physical presence of an Electronic Notary.
 
How does the Electronic Notary identify the Signer?
The Electronic Signer Identification screen requires the Notary to identify the Signer and supports the use of Driver’s License, Military ID, National ID, and other forms of Identification. The witness can also be added to identify the signer as needed. 

Does DocuSign check to see if the Notary is an active Notary?
Currently only in North Carolina.Most states do not have a remote API which can make this query in real time.
 
Where is the Electronic Notary Profile?
The Notary can set up their Electronic Notary Profile by going to My Preferences in their DocuSign account and clicking on the Electronic Notary Public section (new DocuSign experience).
 
Does the Electronic Notary have access to signed envelope s outside of the Notarial Act?
Just like in a paper transaction, the Electronic Notary cannot access the Signed Envelope once the Notarial Act is complete. The Notary can see information pertaining to the Notarial Act in their Notary Journal.
 
What is the Electronic Notary Palette?
The Notary Palette is the electronic counterpart to all of the signatures, data fields, stamps, and seals used by Notaries in a paper ceremony. This Palette is a “free form Palette”, meaning the envelope is not pre-Tagged by the Sender and the Notary can place tags from their Notary Palette as needed on the envelope.
 
What is the Electronic Notary Journal?
The Electronic Notary Journal is the electronic counterpart to the paper journal kept by Notaries. It is the official record of the Notarial Acts performed by the Notary and can be viewed online or exported.
 
What is an Electronic Notarial Certificate?
Notaries often carry blank acknowledgment forms with them to add to the overall package if a place for the Notary is not included in the original package. The Notarial Certificate Tag is the electronic counterpart to the extra paper-based notarial language carried by most Notaries. Notarial Certificates are available in DocuSign for the Notary based on his/her jurisdiction.

Is there any record of the Notarial Act in the Certificate of Completion?
Yes. Details will be captured in the eNotary Events section of the Certificate of Completion.

eNotary Resources