DocuSign Signature Appliance Trial FAQs

The free DocuSign Signature Appliance Trial gives you the opportunity to see how easy it is to use DocuSign Signature Appliance.
While the aim of this FAQ is to quickly guide you through the user-friendly process, feel free to contact us with any questions that may arise.

Installation Troubleshooting

Why did I receive the following notice: “A DocuSign Signature Appliance Desktop installation was found on your computer…” during the DocuSign Signature Appliance installation process?

In order to successfully install the DocuSign Signature Appliance Trial you will need to uninstall all previous DocuSign Signature Appliance client installations from your computer.
To do this, go to Start > All Programs > DocuSign Signature Appliance > Uninstall DocuSign Signature Appliance Components.
Once DocuSign Signature Appliance is uninstalled, you will be able to install the DocuSign Signature Appliance Trial application.

Why did I get an error message?

If you received any of the following error messages, follow the instructions below.

  • "Failed to select a certificate (SAPICertificateGUISelect - 0x900302D0)".
  • "Failed to select a certificate. Wrong username or password (SAPICertificateGUISelect - 0x900201E0)".
  • "Failed to select a certificate. Cannot connect to the DocuSign Signature appliance (SAPITCertificateGUISelect - 0x90020111)".
  • "Bad username or password" when using Microsoft Word.
  • "Cannot connect to the DocuSign Signature Appliance appliance" when using Microsoft Word.
This notice is displayed since you are not logged-in or connected to the DocuSign Signature Appliance server.
Make sure you perform login. 
If you asked to enter your username and password, please make sure you entered the correct credentials. If not, please verify the following:
  • Your firewall is not blocking the communication with port 443.
  • Your ISP is not blocking port 443.
* For advanced users: To verify if port 443 is available on the relevant computer, follow the steps below:
  1. Go to Start > Run. Type in cmd and click OK.
  2. The Command Prompt window appears. In the command line type the following: Ping prime-dsa-trial.docusign.net.
  3. If port 443 is available, you will be able to successfully ping the DocuSign Signature Appliance device (IP address 162.248.186.127).
  4. Type in the following: Telnet prime-dsa-trial.docusign.net 443.

The desired outcome of the Telnet command is a black screen with a blinking cursor.
This result conveys that you can connect to the DocuSign Signature appliance.
If the Telnet test fails, you need to open port 443 in your firewall or ask your ISP to enable this port for communication.

Can I install the DocuSign Signature Appliance Trial version on multiple computers?
It is possible to install the DocuSign Signature Appliance Trial on multiple computers. In order to accomplish this please download the installation package and install it on the designated computers.
You can use the same username and password for each computer. In addition to being able to use the same certificate on the computers, you will also be able to use the same graphical signatures.

Can DocuSign Signature Appliance work with a proxy server?
DocuSign Signature Appliance can work with SSL Proxy Server.
In DocuSign Signature Appliance Control Panel > Client Configuration Utility > Client tab > Appliances, you’ll find the option to enable SSL Proxy and specify the address and port parameters for that proxy.
Note: If your SSL Proxy requires authentication, you will be prompted to provide your proxy credentials when attempting to connect with DocuSign Signature Appliance.
   

Other Questions

How do I add a new graphical signature or edit an existing graphical signature?

When you digitally sign with DocuSign Signature Appliance, you are referred to a Signing Ceremony. You can easily add a new graphical signature or edit an existing one with a few simple steps:

  1. Add a new signature by clicking New Signature or edit an existing one by clicking on the Edit Signature button.
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  2. Create/edit a signature by drawing it, using text or uploading one in the form of an image.
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  3.  Now specify the following definitions:

    Signature Name – The name of the new graphical signature.
    Image/Text Only – Whether the graphical signature will be based on an image or text. Used For – The type of graphical signature: Full Signature, Initials, or Logo. Only one logo is permitted per user.
    Select Color – The color of the foreground of the graphical signature. This option is available for monochrome images only.
     

    Note: A graphical signature is limited to 29KB. You can use up to a maximum of 140KB for your entire set of graphical signatures. If you wish to use a larger graphical image, you can store it in a local directory. Each local graphical signature is limited to 1 MB.  
     

    How can I continue using DocuSign Signature appliance once my DocuSign Signature appliance Trial has expired?

    To continue using DocuSign Signature appliance after your trial has expired, please use our on-premise digital signature solution, DocuSign Signature appliance.

    Why did I receive a notice stating that I need a digital ID when I try to send an email?

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    It is possible that you received this notice because you received an email that was digitally signed. When replying to or forwarding a digitally signed email, the Microsoft mailing application requires the sender to place their own digital ID on the email. If you do not want to send a digitally signed email, simply deselect the SIGN button from the tool bar in your email.
    If you are using DocuSign Signature Appliance Trial, please refer to the DSA Quick Guide - Microsoft Outlook to learn how you can digitally sign emails. Please note that this issue is not related to DocuSign.

    What is a digital ID?

    A digital ID is the electronic equivalent of an individual's identity card. A digital ID can be presented electronically, to prove an individual's identity and their right to access information or services online. Digital IDs, also known as digital certificates, are electronic documents that use a digital signature to bind together a public key with an identity — this information can be a person's name or the name of an organization, etc. The certificate is used to confirm that a public key belongs to a specific individual. A Digital ID is issued by a Certification Authority (CA) and signed with the CA's private key. The following elements are generally contained in a digital ID:
    • The owner's public key
    • The owner's name
    • The expiration date of the public key
    • The name of the issuer (the CA that issued the Digital ID)
    • The serial number of the Digital ID
    • The digital signature of the issuer
     

    My question is not listed in the FAQ. Who should I contact?

    Please contact us with any questions you may have regarding your DocuSign Signature appliance Trial.
     

    Can I encrypt emails or documents with DocuSign Signature appliance?

    No. DocuSign Signature Appliance client does not support encrypting emails or documents because, in the event that your key is lost, all previously encrypted information will be irretrievable and therefore permanently lost.
     

    How do I configure Microsoft Live Mail to sign outgoing emails?

    1. Allowing Windows Live Mail interact with the Signature Appliance.
    You will need ensure that Windows Live mail is allowed to interact with the DocuSign Signature Appliance client. Therefore, you should ensure the Windows Live mail .exe (i.e. wlmail.exe) has been added to the AllowedProcesses list located at HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\ARL\Cryptoki CSP\Parameters in the local registry.

    2. Process for signing with Windows Mail.
    Once the executable has been added to the allowed processes list in the local machine’s registry,
    you open Windows Live Mail and choose File>Options>Safety Options:

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    Click on the Security tab and choose Digital IDs

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    The Certificates window opens, and the Signature Appliance certificate will be listed once the Signature Appliance has been allowed to interact with Windows Live mail.
    You should see a certificate listed under the personal tab:


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    Emails can now be signed within Microsoft Live Mail. To do so, compose a new email, click options in the main menu, and then choose digitally sign.

    Why can’t I see the DocuSign Signature appliance Ribbon in Microsoft Word/Excel?

    If you cannot see the DocuSign Signature Appliance Ribbon it means that DocuSign Signature Appliance client was not installed properly.
    Please perform the following steps to reinstall DocuSign Signature Appliance client software:

    1. Open Microsoft Word/Excel and go to File > Options > Add-ins > COM Add-ins > Go. To continue, click OK.
    2. Validate that all AR and DocuSign plug-ins exist and marked with a check:
    • AR Word Addin
    • DocuSign Signatures Add-in for Office
    • DocuSign Signatures Ribbon Add-In

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      If an item is not checked, place a check on it, then close and re-open the application. If the item is still not checked, follow these steps:
      1. Un-install DocuSign Signature Appliance client
      2. Restart your PC
      3. Re-install DocuSign Signature Appliance client again.​
           3. If the above steps did not help, open My Computer\<Windows Folder>\Assembly\ and look for
    • ARXMLDigSigs
    • Microsoft.Office.Interop.Access.Dao
    • Microsoft.Office.Tools.Word
    • Microsoft.OfficeTools.Excel
       

    If one of these files is missing, un-install DocuSign Signature Appliance client, restart your PC, then re-install the client software again.
    If the steps above fail to resolve the issue, please send your System Event Log (My Computer\system32\config\AppEvent.Evt) via email to DSASupport@docusign.com. Include an explanation of the problem in your email as well as your contact information.

    How Can I sign in AutoCAD?

    Digital signatures can only be attached to files that are compatible with the AutoCAD 2000 and later drawing-file formats. Once you attach a digital signature to a drawing file, it will either be valid or invalid.
    A digital signature cannot be removed from a drawing. If a digital signature was attached to a drawing by mistake, save the drawing in DXF format, open the DXF file, and then save it in DWG format.

    To permit signing in AutoCAD:
    1. Uncheck Permit known applications only—it should not be checked:
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    2.Select the Autodesk AutoCAD icon User-added image in the top left of the application then the button towards the bottom right of the popup window.
    In the Options dialog box (see below), select the Open and Save tab, and then select the Security Options button:
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    3.From the Security Options dialog select the Digital Signature tab, check Attach a digital signature after saving a drawing:
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    Select OK, Apply, then OK to exit the Options dialog.
    4.Go back to the drawing and select Save As. As part of the save process, you will be prompted to authenticate, and the drawing will be signed

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    Using the AutoCAD Validate Digital Signatures:

    1. Open a signed file.
    2. On the status bar, click the Validate Digital Signatures icon.
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    3. The Validate Digital Signatures dialog will validate and summarize the status of the drawing’s digital signature.
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    4. If the file has a valid digital signature, you can further examine it by clicking View Base Signature.
    5. The Digital Signature Contents dialog displays details of the digital signature including as the signer’s common name, comments about the digital signature, time stamp, and more.
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    6. Click Close.
    7. If the drawing includes external references (Xref) to other drawings that contain digital signatures, select View Xref Drawings in the Validate Digital Signatures dialog.
    Click View Xref Signature to view the xRef drawing’s signature details.

    Why can't I validate my signature when I send it to another computer?

    You can configure Adobe Acrobat or Adobe Reader by installing the root certificate to automatically validate the DSA signatures contained in the documents.
    The default configuration of Adobe Acrobat and Adobe Reader does not support DSA signatures validation.
    Validation assures you that the document version that was signed was not modified after it was signed and that a trusted Certificate Authority approves the User who performed the signature operation.

    Without configuring Adobe Acrobat or Adobe Reader to validate your signatures, a yellow warning icon displays on the signature instead of a green check mark, indicating that Adobe Acrobat or Adobe Reader cannot locate the root certificate.

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    1.You will need to send a copy of your Root Certificate to the recipient.
    Client configuration > CA > Download Signature Appliance CA Certificate.
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    2.The recipient need to install the Root Certificate.

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    3.In Adobe you will need to change configuration settings Edit > Preferences > Signatures > Verification > Windows integration: 

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    Registration and Activation

    What are the differences between DocuSign Signature appliance Client and DocuSign Signature appliance Web App?

    With DocuSign Signature Appliance Client, you can instantly sign Word and Excel documents without ever leaving Microsoft Office, and you can sign PDF documents with a single click of the mouse. Please note that DocuSign Signature appliance Client is compatible with the Windows operating system only.
    With DocuSign Signature Appliance Web App, you can sign documents from your desktop, laptop, mobile device or tablet without installing any software. You can also grab your documents from Dropbox, Box, Google Drive and OneDrive.

    How can I retrieve my lost username and password?
    To retrieve your lost username and reset your password, simply complete a support request form and mention your request in the description section.
    Please note that the username for DocuSign Signature Appliance Trial is the email address you entered for the registration. Support responses may take up to 24 hours.


    Why didn’t I receive an activation email after registering for the DocuSign Signature appliance Trial?
    The email should arrive from this email address: docusign@docusign.com. Please verify that the email was not routed to your Spam or Junk E-mail folder. If you have not received the email, please contact our Technical Support department by sending an email to DSASupport@docusign.com or by filling a support request form. Please include an explanation of the problem in your email as well as your contact details.




    Have an issue? To send us an email, please submit this form.

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