DocuSign Signature Appliance - FIPS v8 LCD Touch Screen Issue

The DocuSign Signature Appliance – v8 FIPS hardware only 

The LCD screen on the DocuSign Signature Appliance (v8 FIPS) should activate when the LCD screen is touched. In some cases however, it does not respond despite the server being turned on.
An example of a responsive screen can be seen in the screenshot below; 
 Touch Screen image

The drivers require an update

For customers on a valid subscription, please contact to receive a driver update which will resolve the issue.

Thank you,
The Signature Appliance Group at DocuSign Support

Have an issue? To send us an email, please fill in this form.