DocuSign Signature Appliance - FIPS v8 LCD Touch Screen IssueProduct:
The DocuSign Signature Appliance – v8 FIPS hardware only
The LCD screen on the DocuSign Signature Appliance (v8 FIPS) should activate when the LCD screen is touched. In some cases however, it does not respond despite the server being turned on.
An example of a responsive screen can be seen in the screenshot below;
The drivers require an update
For customers on a valid subscription, please contact firstname.lastname@example.org to receive a driver update which will resolve the issue.
The Signature Appliance Group at DocuSign Support
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