DocuSign Print Driver v.2x installation error: Another user's documents are added to an envelope

Warning: This version of DocuSign Print Driver is no longer supported.  Please download and install the latest version.


Extraneous documents are added to an envelope when using the DocuSign Print Driver version 2.x. Users see documents from other users on the same account attached to their envelopes.

Cause or diagnosis

'Quiet' installation or cloning of the DocuSign Print Driver across all users results in the same DesktopClientID being used by all users. Each user installation must have a unique DesktopClientID.


Reinstall the DocuSign Print Driver separately on on each user's computer to avoid users sharing a DesktopClientID.