DocuSign Print Driver v2.x Error: "Could not upload document. Unauthorized"

Warning: This version of DocuSign Print Driver is no longer supported.  Please download and install the latest version.

Issue

This error occurs when incorrect credentials are saved into the DocuSign Print Driver version 2.x, for example, when you update your password for DocuSign but then do not update your credentials for the Print Driver.

DocuSign  Print Driver error message: Could not upload document. Unauthorized

Solution

  1. Log in to www.docusign.net.
  2. On your computer, go to the System Tray, then right-click on the Print Driver icon.
  3. Select "Print As".
  4. Update your credentials, then click Verify Login.
  5. Click Save.  You should no longer receive this error.