DocuSign Signature Appliance Client 8.x Install Issue

Product

DocuSign Signature Appliance client v8.x when installed on Windows 10, Server 2012, Server 2016

Symptom

During the installation process of DocuSign Signature Appliance client, you might encounter the following dialog-box:

 User-added image

The installation process will probably end successfully, but when you attempt to sign, you receive an “Operation failure” error message.

Resolution

In order to solve this issue please follow these steps:
  1. Uninstall DocuSign Signature Appliance Client:
  • Go to Start > All Programs > DocuSign > Signature Appliance > and choose the “Uninstall Signature Appliance Components”.
  1. Restart your computer.
  2. After the Restart start Registry Editor. (type regedit in the Start Search box, and then press ENTER).
  • Locate and then select the following registry subkey:
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{F75D2B1D-5309-41DF-BC96-DFC3C3568C1D}]
"sEstimatedSize2"=dword:00002ecb
  • If it exists, delete it and close the registry editor.
  1. Re-Install DocuSign Signature Appliance client
Thank you,
The DocuSign Signature Appliance Group at DocuSign Support

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