Print Driver v2.x - Adobe Reader XI 11.0.14 - Template matching issue
Warning: This version of DocuSign Print Driver is no longer supported. Please download
and install the latest version.
Print Driver version 2.X and Adobe Reader XI 11.0.14 , Possibly other PDF Readers
A specific subversion of Adobe Reader XI 11.0.14 flattens text to images preventing Automatic Template Matching when using the Print Driver version 2.x.
- Try downgrading Adobe Reader to version 11.0.09 or older.
- If using another PDF reader, please confirm any recent Windows updates and try rolling back to resolve. If root cause is determined to be a specific Windows update or hot patch please reach out to DocuSign Support with details about the Windows hot patch.
DocuSign is investigating the possible root cause.