Why are documents not attached to the 'Completed' email notification?

Account administrators configure the Envelope Delivery options. You must be an administrator in order to manage these settings. These settings are accessed in DocuSign Admin - Signing Settings.

  • Attach documents to completion email. When selected all the completed documents are included in the completed email sent to senders and signers as PDF file attachments. To include the Certificate of Completion along with the documents, you must also select the setting Attach certificate of completion to envelope.


If the issue persists, it may be an issue of file size.  There is a 5 MB limit on documents attached to the 'Completed' email. If the total size of the documents is over 5 MB, the separated PDFs will not be attached to the completed email notification. Please note that the number of pages is not related to the file size; the file size is a direct result of the amount of data in an envelope. 

Note: Even if the document that is uploaded into the envelope at creation is under 5 MB, the completed PDF size includes the footer, header, and all DocuSign fields that have been completed on the document by signers. This can drastically increase the size of the document.  If the completed document from the DocuSign Web Application is not larger than 5 MB, please contact our customer support team for further troubleshooting on specific case-by-case occurrences.

Solution

If the documents are not attached to the email, you can still view and download them.

To view or download the documents, review this article: How do I access the DocuSign documents that I signed?