How do I update my payment information?

Note: You must have account administrator privileges to update the billing information for your account.

DocuSign accepts a variety of payment options.
  • Credit cards
  • Debit cards
  • PayPal
  • SEPA Direct Debit: available to countries using the EUR currency under SEPA network
  • BACS Direct Debit: available in the United Kingdom using GBP
  • BECS Direct Debit: available in Australia using AUD. Note: This method is currently unavailable in New Zealand.
 

For our web plans, we currently accept credit, debit, prepaid cards issued by the following networks:

  • American Express
  • MasterCard
  • Visa
 

DocuSign currently accepts payments in USD, CAD, GBP, EUR, and AUD for web plan subscriptions.

To update your payment information, follow these steps:

  1. From the DocuSign Web Application, click your profile image at the top, then click Go to Admin.
    Note: If Go to Admin is not available, click My Preferences.
  2. In the navigation panel on the left side, under Account, click Billing and Usage.
  3. Click Edit Billing.
  4. Choose your payment method: PayPal, Credit Card or Direct debit.
  5. Enter the desired information, then click SAVE
Payment Options
  1. Note: Verify that the billing address matches the address that your bank or card issuer has on file.


If you are experiencing issues updating your payment please :

  • Update your browser
  • Try a different browser
  • Try another payment method
     

Learn More

DocuSign Billing FAQ