How do I reset my password?

Choose the situation that best applies to you

  1. I forgot my password. See the instructions to reset your password.
  2. I know my password but I want to change it. To change your log-in credentials, see Change Your Email Address and Change Your Password.
  3. I have multiple accounts and don't remember which log-in and password goes with which account.
  • Please contact your DocuSign Administrator requesting a password reset.
  • If the DocuSign Administrator is not available, contact DocuSign Support through our Contact Support Webform for assistance.

To reset your password

  1. Visit https://account.docusign.com
  2. Enter your email address and click CONTINUE.
User-added image

Note:

  • If your password is automatically filled in, try deleting the stored password and re-entering it to log in. If this does not resolve the issue, continue to step 3.
  • If your caps lock key is enabled on your keyboard, disable it and try re-entering it to log in. If this does not resolve the issue, continue to step 3.
  1. Click Forgot password.

User-added image

  1. An email has been sent! When it arrives, please open it and follow the directions to recover your password.
  2. Check your email inbox for a verification code. The email will look something like this:

Password verification email code

  1. Enter the DocuSign verification code from your email into the verification code field in your browser. 
Reset password

 

  1. Click CONFIRM.
  2. Enter the answer to your account security question, then click CONTINUE.
Note: the answer to your security question is case sensitive.
 
Security question 
  1. You are now ready to update/change your DocuSign password.
  • Review your password requirements (which might differ from those in the image).
  • Enter your new password and retype it.
  • Select a security question, and type your answer. Note: The security question is case sensitive.
Change Password
  1. Click CHANGE PASSWORD.
  2. Your password has been successfully updated. Click DONE.

You can now log into DocuSign using your new credentials.

Video