How do I get signing Session Information?


Any signing issue that requires further troubleshooting with DocuSign Support.


From within the signing session, navigate to Other Actions -> Session Information to view dialog

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Session Information Dialog

The information provided in Session Information Dialog consist of:

  • Envelope ID
  • Recipient ID 
  • Signing Version
  • Build Version
  • Environment 
  • Browser 

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Copy To Clipboard

Click the Copy To Clipboard button to copy the signing session information to the Windows Clipboard. You can then CTRL+v (paste) the information to your customer support case.