How do I downgrade my account to free or close?
We're sorry to hear that you'd like to downgrade/close your account. Have you considered all available options? DocuSign has a variety of plans to choose from to fit your needs.
We can also help you with transferring to a new plan or processing a refund (on eligible plans).
Downgrade to free: We generally recommend downgrading accounts to a free version. This will enable you to retain access to your existing completed documents, however it will limit your ability to send future documents.
Close: If you close your account, we recommend that you download all of your documents, as they will not be accessible after cancellation/closure.
Locate your DocuSign role below, for proper steps to account closure.
Individual account – Administrator – with the option to "Edit Plan" under Go to Admin | Billing and Usage:
Only New DocuSign Experience accounts will have the option to close the account in the web application.
Note: If you cancel a pre-paid subscription, your account will be changed at the end of the subscription term. No further action is required.
Individual account – Administrator – without the option to "Edit Plan" under Go to Admin | Billing:
Submit a support case with your request for processing downgrades, account closures and refunds. Please log in with your DocuSign Administrator username and password.The following information will be required in order to process your request:
Individual account - User:
Contact your DocuSign Account Administrator to close your membership.
Enterprise account - Administrator:
Contact your DocuSign Account Manager.
Enterprise account - User:
Important! When you sign up for a DocuSign plan, you must agree to the Terms and Conditions for Use of DocuSign Service Plans. This agreement contains important information about fees and payment terms, return of balances, and account terms and terminations. We can only process cancellations and refunds according to the terms specified there.