Contacting Partner Support

How do I contact Support?

DocuSign Technical Support is available for standard break/fix questions including errors, platform performance, setting up a configuration, etc. To log a case with our Technical Support team please email partnersupport@docusign.com.

For questions around change requests to an existing process/workflow, help/advice on defining a new process/workflow, advice on appropriate coding syntax, custom code  or anything else please contact partners@docusign.com and they will be able to point you in the right direction

What information should be included when emailing Support?

When emailing Support, please include "eSignature" or "CLM" in your email subject to ensure that your case is routed to the appropriate team. The following templates have been created for your convenience to include in your email body to optimize case resolution.

DocuSign eSignature issues

Customer's eSignature Account Number:
Environment:
When did the issue begin?
Has the issue occurred before? 
How many users are affected?
Envelope ID:
Issue Description:

DocuSign CLM issues

Customer's CLM Account Number:
Environment:
When did the issue begin?
Has the issue occurred before?
How many users are affected?
Has login access been granted by the customer?
Issue Description:

Note: When emailing Support with issues related to eSignature transactions initiated through DocuSign CLM please include "CLM" in your email subject, along with the eSignature account number and Envelope ID.