How to join a WebEx meeting with DocuSign?

Learn how to easily join a computer-based screen sharing session, through Cisco WebEx, a tool that's great for sharing your screen and troubleshooting an issue. 

Joining Instructions

Our instructions are based off Cisco's instructions here, and are modified for our audiences. Cisco Video:  How to join a Cisco WebEx meeting

Joining WebEx

  1. Go to join.docusign.com
  2. Enter the 9 digit meeting number that was provided to you by a DocuSign Representative. Click Join
  3. Enter your name and email address, and click Join Meeting or Join, as applicable. (If you use the Join by browser option, you won't be able to share your screen during the WebEx.)
  4. This may automatically download and run the WebEx program on your computer. If the WebEx application doesn't automatically run, you may be prompted to run, save, and open a temporary program. 
  5. To add the extensions, or add-on's, and to see browser-specific steps, see the browser related instructions below. 
  6. Once you've joined, read more about sharing your screen

 


    Specific Browser Instructions

    After following the joining instructions above, you may need specific browser support to join a WebEx meeting. 

    Using Google Chrome
    Using Internet Explorer
    Using Mozilla Firefox

    Known Issues with Firefox

    Using Safari

    Older Versions
    Version 10.x and later 
    Other Considerations with Safari

    Using Microsoft Edge

    Other Considerations with Edge

    Using Mobile Devices (not recommended)

     


    Using Google Chrome

    After following steps 1-4 of the Joining WebEx Instructions, you can choose to add the WebEx Extension to Chrome to make joining meetings even faster in the future.

    1. Click Add WebEx to Chrome, and then Add extension if prompted. 
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    2. If you’re running an incognito window, or get an error, click Run a temporary application, found in the middle, center of the page. This will automatically download an application file for you to run. 
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    3. Then open the .exe file that downloads (Find this file at the bottom of the page, or in your Chrome Downloads). Learn more about using WebEx in Sharing your screen

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    Using Internet Explorer

    After following steps 1-4 of the Joining WebEx Instructions, you can choose to install the WebEx add-on to Internet Explorer to make joining meetings even faster in the future.

    1. Click Install or Allow at the bottom of the page, if prompted. 
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    2. This alert on the webpage, if shown, means that the add on was added successfully: 
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    3. If you're running an InPrivate Browsing session, or get an error, click Run a temporary application, found in the middle, center of the page.

      This will automatically download an application file for you to run. 


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    4. Click on Run to open the downloaded application, if prompted. This alert will show at the bottom, center of the screen. 
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    5. If prompted, or after saving the file, you can click Run again, if prompted. This will open the WebEx application. Learn more about using WebEx in Sharing your screen
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    Using Mozilla Firefox

    Jump to Known Issues with Firefox

    After following steps 1-4 of the Joining WebEx Instructions, you can choose to add the WebEx Extension to Firefox to make joining meetings even faster in the future.

    1. Click Add WebEx to Firefox to install the Add-On. 

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    2. Select Install to confirm the Add-On installation. (If the pop-up disappears, open the Firefox Extensions under the Add-On's menu, or simply click on the puzzle piece icon near the web address bar, to view it.) 
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    3. Click Install to complete this Add-On installation. 
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      A message may show saying the extension was added successfully. Next, the WebEx application will open automatically. Learn more about using WebEx in Sharing your screen.
    4. If you’re running a private window, or get an error with the previous steps, click Run a temporary application, found in the middle, center of the page. 
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      This will automatically download an application for you to run. Downloads in Firefox can be found in the Downloads folder, which by default is found in the down arrow in the menu bar. 
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    5. Click on the downloaded .exe file, and choose Save File if prompted.
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      Then the downloaded WebEx Application (found in your Firefox downloads) will automatically run. Learn more about using WebEx in Sharing your screen.


    Known Issues with Firefox

    Issue:

    Please note:  Some versions of Firefox don't render web pages properly, after connecting to a screenshare with Cisco WebEx. This has been observed in versions 5.0.1 on 64-bit Windows 10, and 59.0.2 on Windows 8.1, for example. Version 52.7.3 (64-bit) on Windows 10 (latest version as of 4/4/18) has been known to not be affected by this issue. 

    The issue looks like this: 
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    Solution:

    Either of these solutions will work to alleviate this issue: 
    1. If you're running Firefox version 55 and above, visit this related article from Firefox on changing your Performance settings to alleviate this issue.
      • Uncheck "Use recommended performance settings" and uncheck "Use hardware acceleration when available" in the performance settings of Firefox (found in Menu > Options > General).
    2. If the screen doesn’t render the text and images, after joining a screen share, simply switch to another internet browser to show your workspace.

    Using Safari

    Joining a WebEx meeting with the Safari browser may look differently based on the version of Safari you're running. (Check this by going to Safari > About from the file menu.) Please see below instructions, accordingly.  



    Older Versions

    Follow the instructions in Version 10.x and later with one main exception. For versions 6 and 7, see these instructions directly from WebEx Support. There:  the main takeaway is to configure the settings of Safari under Safari > Preferences to allow Java to “Run in Unsafe Mode” in order to have WebEx properly run. 
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    Version 10.x and later

    Follow these instructions to join a WebEx on Safari Version 10.X and above. After following steps 1-4 of the Joining WebEx Instructions, you'll have to download the WebEx add-on then run an Application to share your screen

    1. When prompted, click the Download button to download the add-on. 
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    2. Open the Cisco_WebEx_Add_On.dmg file from your downloads folder (double click it to open). You may find the .dmg file in your Downloads folder, or in your Finder Application. 
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      Downloaded .dmg files often look like this in your Finder Application. 

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    3. Click Install and Done, if prompted, to confirm you want to open Cisco WebEx. 
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      This will open the WebEx application. It will appear in your Dock as Cisco WebEx Meeting Center. 
    4. You may have to confirm opening the application, per your Mac's security settings. Click Open if prompted. 
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      You may have to click on Trust to allow WebEx to use the appropriate plug-in's necessary to run the program. 
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      Learn more about other considerations in the next section. Learn more about using WebEx in Sharing your screen

     

    Other Considerations with Safari

    If you're using a Private Window, you may have to enable Add-On's so that they can run in your Private Window sessions.

    Cisco states that you can attend a webinar with Mac OSX or above with the following settings: 
    • JavaScript and cookies need to be enabled. 
    • Requires Apple Java Runtime Environment (JRE) 5.0 or higher

    Plug-in Settings
    If you already have the plugin settings installed properly, this will be a one-time setup, as the WebEx application will run from here on with no issues. You may have to click “Trust” if you have set these options to ask you each time you run the application.
     
    1. To enable the required Plug-in Settings in Safari, open the Security tab under Preferences (File Menu > Safari > Preferences:  Security tab), and click Plug-in Settings... 
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    2. Allow websites to use Java and the WebEx64 General Plugin Container by changing each of these to On and clicking Done
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    Using Microsoft Edge

    Jump to Other Considerations with Edge

     

    After following steps 1-4 of the Joining WebEx Instructions, you may see the following Edge specific prompts to join a meeting for the first time:

    1. Click Run a temporary application, if prompted. 
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    2. Click Save, if prompted. 
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      This saves the temporary WebEx application. If the download is slow, you may see the options to Pause or Cancel this download. Feel free to click Cancel if the application takes more than a few minutes, and try again. (Start over at step 1.)
    3. Click Run. 
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      Then the downloaded WebEx Application (found in your Edge downloads) will automatically run. Learn more about using WebEx in the section named Sharing your screen.


    Other Considerations with Edge

    If you accidentally close the options at the bottom of the screen, you can always open a downloaded application manually. Microsoft Edge downloads can be found in the browser menu, under downloads. Simply click on the downloaded file to open it. 
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    If you see the error "This file might have been moved or deleted." in your downloads folder, simply redownload a new temporary application and run that one to join a WebEx meeting. 

    Running an InPrivate Window didn't seem to change the normal behavior of joining a WebEx.

    If desired you can toggle the default download behavior in Edge here:  Menu (3 dots on the top, right corner of the browser) > Settings > Advanced Settings > "Ask me what to do with each download" > toggle to "Off" or "On". 

    Screenshots taken from Edge version 38.14393.1066.0



    Using Mobile Devices (not recommended)

    It is possible to join a WebEx on a mobile device or tablet computer. See Cisco's video on this here. However, it’s not recommended for troubleshooting an issue because the options are limited. For example, you cannot share your screen (when joining from iOS). See this link for more on these limitations:  Cisco WebEx Meetings for Mobile Common FAQs

     


    Sharing your screen

    Learn some helpful tips in how to share your screen and use Cisco WebEx effectively during calls with DocuSign. If needed, follow the instructions to join a screenshare here first.


    Using WebEx

    Learn how to use the application to share your screen, join audio, and use the other tools during a WebEx screenshare session. 
    1. Once the WebEx Application runs on your computer, meeting options are in the center, and participants and other panels are on the right. 
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    2. To join audio, click the I Will Call In button, and follow the prompts. 
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    3. To present, click the Share Screen button, and choose a monitor if you have more than one. 
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    4. If prompted by the Host to become the presenter, go to the Participants panel, grab the ball icon and drop it next to your name. 
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    5. During the call you can use the top, center menu to pause your screen, share a different monitor, chat with participants, annotate on the screen etc. These choices are limited by the host, so you may not see all those listed in my example:   
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    6. If the menu hides automatically, you can hover over the blue bar at the top of your screen to see the controls reappear (like in step 5). 
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    7. You can also click in the white section of the top menu and drag left or right to move it. 
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    8. If you're asked by the Host to share temporary mouse control (called Remote Control in WebEx), click Approve to allow this. You can always single, primary click your mouse during the WebEx to take back mouse control. 
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    Questions about your hardware?
    Read about the minimum System requirements for a personal computer, directly from Cisco here:  WebEx System Requirements (WBS32)

    Please refer to the latest release notes for specifications and requirements, available here for Android, available here for iPad and iPhone, and available here for Windows Phone.

     


    What about pop up blockers?

    In our testing, Enabling or Activating browser built-in Pop up blockers has not disrupted in joining WebEx meetings. 

     
     


    Disclaimer

    By joining these meetings, you are accepting the Cisco WebEx Terms of Service and Privacy Statement, as per their website. The information in this guide is intended to help, but is not officially part of Cisco WebEx’s Support Site. It was compiled by DocuSign Customer Support. Please be aware that the provided Third Party Content is believed to be reliable and helpful, however, DocuSign Customer Support cannot guarantee its accuracy or effectiveness.