Drew is a valuable member of the Developer support team and the go to person for any developer support queries across teams. His diligence, self-motivation as well as dedication have been a source of inspiration for other support teams here at DocuSign. Drew’s excellent customer service skills, technical knowledge and ability to handle any situation helps him deliver the best customer experience.
Here is some additional information from Drew himself.
I started my DocuSign journey in Tier II Support covering the night shift, where I typically helped folks who were stressed and needing help after business hours. I quickly learned that it's not just about addressing the issue at hand - it's about having empathy with each customer. As I progressed in my career to Tier III, it was apparent that an empathic approach is vital with internal colleagues as well. Finding a viable solution to a problem is one part of the job; the importance lies in working together. Now in Developer support, where I focus on more technical concerns, making that connection is still key.
What do you like most about DocuSign?
- We're eliminating physical paperwork. It's a simple concept, but it's huge.
What is the favorite part about working for DocuSign?
- We've got the best team and great customers.
If you were stuck on an island what three things would you bring?
- A tarp, sunglasses, and a machete.