Looking for your documents? DocuSign is introducing the concept that envelopes are containers for documents in the New DocuSign Experience. Learn more.
System Issues
DocuSign for Sharepoint Online error: You need to be part of the site members group
SharePoint contribute permissions are required to send an envelope for signature.
What information is needed when Contacting DocuSign Customer Support?
To optimize your Support Case handling and turn-around time, please make sure to include all relevant information in your support case.
DocuSign for Salesforce Trial Account Expiration
Trial accounts are intended for limited duration and usage, providing you sufficient time and capacity to test our joint capabilities.
How do I open a case in the DocuSign Support Center?
How to open a case with the DocuSign Support team automatically through your account.
Connect - Envelope Publish - If it is Missing and How to Enable
How to enable the Envelope Publish Report (CDSE) and the Publish option (NDSE) via internal admin console. Touches on custody transfer.
DocuSign for Dynamics CRM - Error Encountered unexpected character
Error: Unexpected exception from plug-in (Execute): DocuSign.DocuSignRequest: System.Runtime.Serialization.SerializationException: There was an error deserializin...
Unable to install DocuSign App on Windows 10
DocuSign App cannot be downloaded from the Windows Store
DocuSign SSOv2 - Identity Provider Settings
An overview of Identity Provider configuration
Issues Using Print Driver from XenApp or XenDesktop
There are two issues that may occur when you start Print Driver from XenApp or XenDesktop: - You must log in each time you start Print Driver - You must accept...
Signature Appliance Trial - How to retrieve lost username and password?
Retrieving a lost username and password when using the Signature Appliance Trial
Unable to access Signature Appliance through the snap-in or perform digital signature operations
At times it can become impossible to manage the Signature Appliance via the MMC snap-in or perform any digital signature operations. In these cases, the administ...
Signature Appliance system parameters do not appear in MMC snap-in
System parameters are not always visible to all users.
Signature Appliance does not assign users certificates when new users added to system
When new users are added to the Signature Appliance database, they are not automatically assigned user certificates for signing. This is typically due to the tot...
Restore operation fails immediately after inserting backup MiniKey token
When attempting to restore the Signature appliance from backup, the operation fails immediately after inserting the backup MiniKey token. "Failed to Parse the Bac...