We use embedded signing via the DocuSign REST API. When a user of our app is first sent to the DocuSign embedded signing view, they are asked to set a signature. When we next send the user to DocuSign, it remembers their signature from last time. As we are using DocuSign embedded signing from our custom web app, these uses do not have DocuSign accounts. I am looking for a way that a user - or our administrators - can clear a signature that has previously been set for an embedded user.


I found this answer on Stack Overflow: https://stackoverflow.com/questions/33782103/possibility-of-changing-the-signature-for-embedded-users-docusign-api

This suggests that it is possible to clear a saved signature for an embedded user. However, the link that answer provides to the DocuSign documentation is broken, and I cannot find the page by searching the documentation.

How can the user, or our administrators, clear the signature that DocuSign has remembered for an embedded user in embedded signing view?


Posted 2 days ago  |     |    0   |    0   |  

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*2018 W-4 updated

Posted 2 years ago  |    14   |    26   |  
Best answer chosen by DocuMarc ¯\_(ツ)_/¯
Tony Ezerskis



 I'm absolutely thrilled to have stumbled upon this thread as it's also perfect timing as we just started to work with our HR team for DocuSign use cases!  The concept of having pre-built templates for universal forms is also a fantastic idea as it will help clients to not have to reinvent the template!

Great job Marc and your team at DocuSign!

Posted a year ago  | 4

When I send the document, the system won't allow my client to sign or initial.

Posted 3 days ago  |     |    0   |    0   |  

I have disconnected a DocuSign user account from the DocuSign integration with Salesforce, to change to a new account. However, now I am unable to connect the accounts, and get this error message - https://cl.ly/1d3F0n3H450G

It doesn't actually come up with the login screen. All of the installation steps in the administrator guide have been completed, and it was previously working fine under the other account.

What steps do I need to take to 'reset' this somehow so I can connect the new account?




Posted 3 days ago  |     |    0   |    0   |  

Hi everyone,


One of our uses suddenly can not send DocuSign in Salesforce. He has been using it without any problems for a while. I contacted Salesforce support center, and a technician checked all of our settings connected to DocuSign. The agent said the issue could be created by DocuSign. But, I am not sure how to fix this issue.

Here is what is happening:

Whenever he clicks the button "Send with DocuSign" on an opportunity page, this error comes up

"Please verify that you have been granted access to DocuSign, your account settings are correct and that you have responded to all activation emails. If your account is still not configured correctly, please contact your system administrator."

Posted 3 days ago  |     |    0   |    0   |