Why am I getting an error for a payment gateway configuration issue?

As an admin, if you get an email notification stating "Due to a payment gateway configuration issue, payments for the following envelope may not be completed" review the error message for details.



Issue 1

If you have a Braintree account in which you have not enabled PayPal as a payment method, in DocuSign you will still have PayPal available to you as a payment method option even if you don’t have it enabled in your gateway account.

Solution 1

If you don’t have PayPal enabled as a payment method in Braintree, you must

  • Log into your Braintree account and enable PayPal as a payment method

or

 

Issue 2

If you have an Authorize.net account in which you have not enabled eCheck.net, in DocuSign you will still have Bank Account available to you as a payment method option even if you don’t have it enabled in your gateway account.

Solution 2

If you don’t have eCheck.net enabled on your Authorize.net account, you must 

  • Set up eCheck.net so that Bank Account payments will function properly 
or


Related