Why am I being prompted with "Do You Trust DocuSign" when installing a Windows Application?

Microsoft Windows 7/ Server 2008 has a known issue regarding certain kinds of digital certificates. This known Microsoft issue that prevents Windows from remembering that the user trusts the programs published by DocuSign.  This issue causes Windows to always prompt users, "Do You Trust DocuSign?" when the Windows Application is installed.

Trust Publisher

To complete the install, without being prompted, please follow theses steps in order:

  1. Install the DocuSign Certificate. Obtain the Code Signing Certificate from the Windows Application. Right click on the Install .EXE > Properties -> Digital Signatures.
  2. Import the DocuSign Certificate into the user's  'local machine' store of 'Trusted Publishers'. 
  3. Install KB 3033929  Microsoft security advisory: Availability of SHA-2 code signing support for Windows 7 and Windows Server 2008 R2: March 10, 2015Note: This install may be dependent on other patches.
  4. Install KB 2921916 The "Untrusted publisher" dialog box appears when you install a driver in Windows 7 or Windows Server 2008 R2 Note: This install requires registering your email to obtain the download.

Note: If you choose to avoid the above steps, the Windows application will correctly operate, however the user will be prompted during each install to trust DocuSign.


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