What is My Profile?
My Profile is a place where you can update the information related to your DocuSign account. This allows for a more cohesive experience across the DocuSign System of Agreement and reinforces trust and security for all DocuSign users across accounts.
Information managed via My Profile:
Any settings that are specific to the user identity, such as:
- First Name
- Last Name
- Email Address
- Company and Title
- Address and Phone
- Street Address
- Postal Code
- Phone Number
Privacy & Security tab
- Security Question(s)
- Two-Step Verification
- Two-Step Verification
- Recovery Information (Text/Phone, Email, Authenticator App)
- Trusted Devices
- Certificates (for CLM)
Connected Apps tab
- Applications with Access to DocuSign
- Edit and Add signature
- Stamps tab
- Edit and Add Stamps.
- Language & Region tab
- Signing Language
- Sending Language
- Name Format
- Initial Format
- Address field order
- Time Zone
- Date/Time Format
Note: Some of these settings may not be editable if locked by the Account Admin, for instance Name, Email, and Password and Two-Step Verification (if SSO is enabled).
Why can’t I change my email / name / password on My Profile?
Your account administrator has locked this information, and/or your account is SSO enabled. Please contact your IT department, to request any updates to your My Profile settings.
I’ve changed some settings on My Profile, but I still see my old information.
While My Profile will be your master settings, it will take some time for all products to adopt this "single credential" experience. We are working to ensure that the information you see on My Profile is perpetuated across all DocuSign products but don’t yet have an ETA for when it will be complete.
I went to change settings in My Profile, but now I can’t go back to my account.
Some settings can only be changed in My Profile, such as password. When you attempt to change your password from My Preferences, we’ll let you know we’re opening a new tab to let you complete. After you’re finished updating your setting, you can go back to where you were in the original tab.
Why am I being asked to log in again?
We want to make sure that your personal information is safe. For this reason, you may be asked to log in again to protect edits to your email, password, and other information.
What if I currently have multiple accounts with different passwords?
Each unique account will have it’s own My Profile. If you have multiple accounts with the same password, changing your password through your My Profile for your default account will change it for all other linked accounts.
What password rules do I need to follow if I have an active membership on multiple accounts?
If you have an active membership on multiple accounts, the password strength settings and security question requirements from all accounts must be satisfied if you manually reset your password using the My Profile page.