What happens when ID Check Fails?

Senders

The recipient status is set to “Authentication Failed” and the recipient can no longer enter the Knowledge-Based ID Check process to complete the envelope. The sender must resend the envelope to the recipient to start the ID Check and Signing process again.

Signers

DocuSign ID Check is powered by LexisNexis Risk Solutions. If you are having difficulty passing knowledge based authentication, you can request a Personal Disclosure Report from LexisNexis: https://personalreports.lexisnexis.com/ 

Resources

Knowledge-Based (KBA) - New DocuSign Experience