Troubleshooting cached login credentials in Internet Explorer

Issue

I am unable to log into DocuSign with confirmed valid user credentials using Internet Explorer.

Possible Causes

Cached login credentials
Browser Plugin
Browser auto-complete replacing the new credentials with previous credentials

Solutions

If you are unable to log in via Internet Explorer, there are two likely issues. There may be an add-on that is interfering with the login process, or the browser may be using cached user credentials.

To start Internet Explorer without add-ons:

Click the Start Menu
In the search box, type “Internet Explorer”
One of the search results should be Internet Explorer (No Add-Ons)

Note: Alternatively you can use a run box, input the following command including quotes:

For 32-bit: "C:\Program Files (x86)\Internet Explorer\iexplore.exe" -extoff
For 64-bit: "C:\Program Files\Internet Explorer\iexplore.exe" -extoff

Select Internet Explorer (No Add-Ons) and attempt to log in again. If you are still unsuccessful in logging in, you will next want to clear any cached credentials stored by the browser.

To clear cached user credentials in Internet Explorer:

Open Internet Explorer

From the Settings wheel at the top right, select Internet Options
- Alternatively, you can type inetcpl.cpl into a run or search box from your Start menu