Troubleshooting cached login credentials in Internet Explorer

Issue

I am unable to log into DocuSign with confirmed valid user credentials using Internet Explorer. 

Possible Causes

Cached login credentials
Browser Plugin
Browser auto-complete replacing the new credentials with previous credentials
 
Solutions

If you are unable to log in via Internet Explorer, there are two likely issues. There may be an add-on that is interfering with the login process, or the browser may be using cached user credentials.
 
To start Internet Explorer without add-ons:
  1. Click the Start Menu
  2. In the search box, type “Internet Explorer”
  3. One of the search results should be Internet Explorer (No Add-Ons)
 
Note: Alternatively you can use a run box, input the following command including quotes:
For 32-bit: "C:\Program Files (x86)\Internet Explorer\iexplore.exe"  -extoff
For 64-bit: "C:\Program Files\Internet Explorer\iexplore.exe"  -extoff

Select Internet Explorer (No Add-Ons) and attempt to log in again. If you are still unsuccessful in logging in, you will next want to clear any cached credentials stored by the browser.

 
User-added image
 
To clear cached user credentials in Internet Explorer:
  1. Open Internet Explorer
  1. From the Settings wheel at the top right, select Internet Options
    • Alternatively, you can type inetcpl.cpl into a run or search box from your Start menu


User-added image
 
 
  1. From the General tab, under Browsing History, click Delete
 
User-added image
 
 
  1. On the next screen, un-check everything but Passwords
 
User-added image
 
Note: For Windows 8 and 10, Internet Explorer also stores these credentials in the Credential Manager. For help deleting these credentials, please review Why can't I log into DocuSign with my valid user credentials?

Related
Troubleshooting cached login credentials in Google Chrome
Troubleshooting cached login credentials in Microsoft Edge
Troubleshooting cached login credentials in Safari
Troubleshooting cached login credentials in Mozilla Firefox
Why can't I log into DocuSign with my valid user credentials?

Keywords
DocuSign, Login Credentials, Cached Credentials, Login Failed, Internet Explorer