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Troubleshooting cached login credentials in Internet Explorer
Issue
I am unable to log into DocuSign with confirmed valid user credentials using Internet Explorer.Possible Causes
Cached login credentialsBrowser Plugin
Browser auto-complete replacing the new credentials with previous credentials
Solution
If you are unable to log in via Internet Explorer, there are two likely issues. There may be an add-on that is interfering with the login process, or the browser may be using cached user credentials.
To start Internet Explorer without add-ons:
- Click the Start Menu
- In the search box, type “Internet Explorer”
- One of the search results should be Internet Explorer (No Add-Ons)
Note: Alternatively you can use a run box, input the following command including quotes:
For 32-bit: "C:\Program Files (x86)\Internet Explorer\iexplore.exe" -extoff
For 64-bit: "C:\Program Files\Internet Explorer\iexplore.exe" -extoff
For 64-bit: "C:\Program Files\Internet Explorer\iexplore.exe" -extoff
Select Internet Explorer (No Add-Ons) and attempt to log in again. If you are still unsuccessful in logging in, you will next want to clear any cached credentials stored by the browser.
To clear cached user credentials in Internet Explorer:
- Open Internet Explorer
- From the Settings wheel at the top right, select Internet Options
- Alternatively, you can type inetcpl.cpl into a run or search box from your Start menu
- From the General tab, under Browsing History, click Delete
- On the next screen, un-check everything but Passwords
Related
Troubleshooting cached login credentials in Google Chrome
Troubleshooting cached login credentials in Microsoft Edge
Troubleshooting cached login credentials in Safari
Troubleshooting cached login credentials in Mozilla Firefox
Why can't I log into DocuSign with my valid user credentials?
Keywords
DocuSign, Login Credentials, Cached Credentials, Login Failed, Internet Explorer