Print Driver v2.x - Could Not Upload Document Unauthorized

Warning: This version of DocuSign Print Driver is no longer supported.  Please download and install the latest version.

Product

Print Driver versions 2.18 & 2.19

Issue

Error: Could Not Upload Document Unauthorized when sending from the Print Driver version 2.x from an account on EU1 (NA3).

Solution(s)

or
  • Modify the Print Driver config file for Print Driver v2.x:
 
Must have local admin rights to perform the change:

1. Close the Print Driver via the System Tray
2. Navigate to: C:\Program Files (x86)\DocuSign\DocuSign Print Driver.
3. Open the file DocuSignPrintDriver.exe.config in NotePad/XML program. 
 
Change:
<setting name="API_HOST" serializeAs="String">
<value/>
</setting>

 
To:
<setting name="API_HOST" serializeAs="String">
<value>https://na3.docusign.net</value>
</setting>
 
4. Save the changes to the file.
5. Launch the Print Driver and print as normal.