First Time in the Community? Learn How to Post and More.


People like you are finding answers, learning about new features, getting inspired, and helping others. Whether you are new to DocuSign or an expert, your voice matters. 

User-added image
Please follow our Guidelines and Rules of Participation to help make the Community Awesome. 


The DocuSign Support Community is an online forum where you can access help, ask questions, and collaborate with other DocuSigners. Community Moderators review posts to make sure they are helpful and appropriate.

Although Support is your primary channel for assistance when you encounter an account-specific problem, error, or serious issue, the Support Community is a valuable forum to get best practice advice and ask “how-to” questions. The Community is integrated with the DS Support Center to surface all Articles, Guides, Videos and Discussions in a unified experience.

Learn how to use and shape the community:

User-added image

 

LOG IN 

SEARCH THE COMMUNITY

START A DISCUSSION

POST FROM SEARCH

POST FROM FORUM

EMAIL NOTIFICATIONS

ANSWER A QUESTION

MARKING BEST ANSWERS

LIKES AND THUMBS UP

YOUR REPUTAION AND JOINING THE LEADERSHIP PROGRAM

EXPLORE THE COMMUNITY

FILTER BY PRODUCT AND TOPIC

FILTER BY ACTIVITY

HOW DO I BOOKMARK TOPICS

COMMUNITY ANNOUNCEMENTS

YOUR PROFILE

TRACKING YOUR POSTS 

CHANGE YOUR AVATAR

OTHER MEMBER PROFILES


FLAG INAPPROPRIATE COMMENTS

 

LOG IN TO THE COMMUNITY

 

You must login to participate but you DON'T need to sign up for the Community. You can easily LOG IN with the same email and password as your DocuSign Account!

**If you have multiple DocuSign accounts that have the same password and email address, you will be prompted to select which account you wish to associate your post with. Be sure to select the account that relates to your post. 
 

User-added image

RETURN TO TOP

 

SEARCH THE COMMUNITY

 

Search our full Support Library and all existing posts from any Search Bar on the Support Center or Community.  

 
In the search box, type your question. Auto-suggest will accelerate your search by displaying results as you type.
 
  • If you see a relevant result that might help, go ahead and click on it. 
 
User-added image
 
  • If not, click the yellow magnifying glass or hit enter on your keyboard to view the full list of Article, Guides, Videos, and Community Posts Search Results. You can filter the results by Product Categories on the left.

START A DISCUSSION 


1. If none of the search results are what you are looking for, you can post a new question:

 

POST FROM SEARCH


Create a discussion from from any search bar, by entering your question and clicking the "POST YOUR QUESTION" button at the bottom of the Suggested Search Results. 
 

POST FROM FORUM


You can start a discussion on the Forum Page by clicking the "ASK A QUESTION" button. 
 
User-added image

2. On the Post Screen, add more detail to your question in the required fields. Provide as much relevant information as possible. We've added a "How to Get your Questions Answered" Tips at the bottom for new users. 

User-added image
 

 3. When finished, click "Post Your Question" to submit.

        HELP THE COMMUNITY HELP YOU

- Make sure to follow our POSTING GUIDELINES

- Enter a Clear and Concise Question Title.

- Select a relevant Topic and Product category from the drop-down.

- Enter text in the Describe Your Question box and apply any desired formatting with the message toolbar. 

*You can even add images and hyperlinks. Preview each toolbar feature by hovering the mouse over each tile.

**You can enlarge the text box by dragging down the tile in the bottom right.        

 

EMAIL NOTIFICATIONS

 When another user or moderator replies to your post, you will get an email notification alerting you of the new comment and a link to the discussion. 




RETURN TO TOP
        


EXPLORE THE COMMUNITY

 


Discover community discussions that are relevant to you by filtering discussions on the Forum Page based on Topic, Product, and Activity.

 

User-added image
 

FILTER BY PRODUCT AND TOPIC


You can filter by Product and Topic by selecting the forum categories on the left. 

 
FILTER BY ACTIVITY


You can view discussion activity by selecting the filters that appear at the top of the page
 
    MOST POPULAR - sorts Posts that have the most Likes and Thumbs Up.

   SOLVED - sorts Posts that have a Best Answer Chosen by the Author. 

    RECENT - displays Posts that have been most recently asked.

    UNANSWERED - Displays Posts that have not been Answered. 
 
 

HOW DO I BOOKMARK TOPICS


Even if you did not post in a particular thread, you can save it by selecting the "Watch" link.

User-added image 

This will a save the Topic to your Profile so you can easily find it again.
 

ANNOUNCEMENTS

Visit the Annoucements Tab for the latest Community News, Product Releases, Support Content, and more. Have a great Idea for a
Community Announcement? email community@docusign.com
 

ANSWER A QUESTION

 
Your contributions are what make the DocuSign Community thrive! You are encouraged to show off your level of knowledge, whether you’re a signer, sender, admin, or power user!

To respond and answer a post:

1. Click the Answer button on the question. (You must be logged in to view)

User-added image
    

2. Enter text in the provided text box and apply any desired formatting with the message toolbar. 

*You can even add images and hyperlinks. View each toolbar function by hovering the mouse over each tile.

**You can enlarge the text box by dragging down the tile in the bottom right.

 
User-added image
        
3. When finished, click POST YOUR ANSWER at the bottom-left of the text box to submit the response.    
        
Now just wait for your answer to be selected as the Best Answer, and all the glory that comes with it!
  

RETURN TO TOP

 

MARKING BEST ANSWERS 

 

After you start receiving responses, select the Best Answer to help others easily find the same solution!  The question will be marked as Solved and will help folks narrow down their search!
     

User-added image

To mark a response as “Best Answer”:

1. Using your cursor, hover over a helpful response until the "Choose as Best Answer" checkmark appear.  

User-added image      
 

2. Click the Checkmark. (Only the author of a discussion and moderators can mark Best Answers.)

3. The response will be tagged as Best Answer and will show at the top of the list of responses, just below the Author's Question. The question will also be marked as the Best Answer Chosen by the Author and appear in the "Solved" category. Lastly, the Author will receive a notification that their response really helped. 


RETURN TO TOP

 

LIKES AND THUMBS UP


Likes and Thumbs Up are a rating system that lets you vote for the messages you think are the most useful or important.

They are a Thank You and a pat on the back to the author. Your kudos help to boost the value of certain messages and enhance the reputation of their authors. Giving kudos is as easy as a single click, but the impact of kudos ripples across the community.
 
User-added image


RETURN TO TOP

 


REPUTATION AND LEADERSHIP PROGRAM 


What are reputation points? How do I earn them? And how do I get on the Leaderboard?


Reputation Points are the Community's way of measuring trust. The more reputation points you have, the more the community feels that your contributions are worthwhile, constructive, and credible.   

You earn reputation points when you:
    • write a post
    • write a comment
    • receive a comment
    • like something
    • receive a like
    • share a post
    • someone shares your post
    • ask a question
    • mark an answer as best
    • receive an answer
    • answer a question
    • your answer is marked as best

All users start with 1 reputation point. The primary way to gain reputation points is by posting good questions and useful answers, and from collaborating with your friends and peers.  The BEST way to earn reputation points, however, is to answer questions from other members! 

Point Levels are tied to Ranks. You can view your Rank on Your Profile.

User-added image

Members with the most Reputation points will earn a spot on the Front Page of the Community Leader Board!

User-added image

 

The Leadership Program is still in BETA but you can start building your reputation now by sharing your expertise and answering the more challenging questions by fellow community members. 
Stays Tuned More Perks Coming Soon....




YOUR PROFILE

 

Your Profile displays your Community Reputation and Contributions. 

You can view by opening the Menu in the top right of any Support Center or Community Page, and choosing the MY PROFILE link.
 

User-added image

 



TRACKING YOUR POSTS 

 

On your profile, you can find your Posts under

WATCHING - These are that you have bookmarked by selecting "Watch" on the thread. 

YOUR DISCUSSIONS - There are threads that you are the starting author. 

JOINED DISCUSSIONS - These are thread that you did not start but commented on. 

 


CHANGE YOUR AVATAR


Your Community Avatar is linked to your DocuSign ID card. You can add a photo in the 


New Experience

By accessing 1.My Preferences >> 2. Personal Information >> 3. Edit Photo >> 4.Upload 

 

User-added image



Classic Experience 

By Accessing 1.Preferences >> 2.Manage Identity >> 3.Edit Photo >> 4.Choose File >> 5.Upload Photo

 

User-added image
 

 

OTHER MEMBER PROFILES

You can also view other members profiles by selecting the Username of the member, by their comment. 



RETURN TO TOP

 


FLAG INAPPROPRIATE COMMENTS


We expect all members to follow the Community Guidelines and Terms of Use. Please report any violations by using the "FLAG AS INAPPROPRIATE" link at the bottom of their comment or by contacting us directly at: community@docusign.com




 

STAY TUNED. MORE COMMUNITY FEATURES COMING SOON.