Was this article helpful?
If the document you received has incorrect information in it or needs to be modified, you will need to contact the sender to have them correct or resend the document. Think of DocuSign as a mail carrier - we deliver the mail, but have no part in the contents of the mail itself.
How do I contact the sender?
Common examples of incorrect information:
Note: If the sender has enabled Document Markup, a feature which allows signers to edit documents, you may be able to modify the document.
From within the Signing window, click OTHER ACTIONS, then click MARK UP. If MARK UP is not displayed, it is not available and you must contact the sender to make changes to this document.