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If the envelope you received has incorrect information in it or needs to be modified, you will need to contact the sender to have them correct or resend the envelope. Think of DocuSign as a mail carrier - we deliver the mail but have no involvement with the contents of the mail itself.
How do I contact the sender?
Common examples of incorrect information:
Note: If the sender has enabled Document Markup, a feature which allows signers to edit envelopes, you may be able to modify the envelope.
From within the Signing window, click OTHER ACTIONS, then click MARK UP. If MARK UP is not displayed, it is not available and you must contact the sender to make changes to this envelope.