How do I change the email on a personal account away from a claimed domain?

Issue:

I have a personal DocuSign account associated with my Enterprise email account. Now that the Enterprise domain is claimed and Single Sign On is enforced, I would like to change my personal DocuSign account to point to my own email address. I see a message that says "You cannot edit your email address because this account is enabled with single sign-on (SSO). To make changes contact your IT department."

attempted email change

Cause:

When a claimed domain is set to "Require all users to authenticate with Identity Provider", no end user is allowed to change their own email address.
When an individual has a User Login Policy exception, that user is not allowed to change their email address.
 

Solution:

If the email to be changed to is within the controlled domain (Ex: User@example.com to NewUser@example.com), the Organization Adminadministrator can do so through the Users panel in the Org Admin.

If the email to be changed to is outside of the controlled domain (Ex: User@exmaple.com to User@email.net), the Organization Administrator must temporarily disable "Require all users to authenticate with Identity Provider" for the domain.

If the impacted user has a Login Policy Exception, it must be reverted to Default. A user with a login policy exception will not be able to change their own email.

Learn More

Change Your Email Address - Non-SSO enabled account.