CoSign Product Lifecycle

Special Announcements – Product Lifecycle – End of Support as of:

August 31, 2017

The CoSign Nation service will be discontinued as of August 31st, 2017. This has the following implications for existing customers:  

December 30, 2017

  • CoSign appliance Firmware Version 7.1 (and all previous versions) will no longer be entitled to technical support and warranty
  • CoSign Client software Version 7.1 (including Connectors & Add-ons and all previous versions) will no longer be entitled to technical support and warranty
  • CoSign appliances that were sold before December 2015 will no longer be entitled to technical support and warranty
  • The product lifecycle also includes the already announced End of Sale products

December 30, 2016

  • CoSign appliances that were sold before December 2014 will no longer be entitled to technical support and warranty
  • The product lifecycle also includes the already announced End of Sale products 

November 24, 2016

  • The DocuSign Signature Appliance is tested with the following signature pads, which may be available from Topaz Systems Inc. distributors:
    • Topaz Systems T-L460-HSB-R
    • Topaz Systems T-S460-HSB-R
  • Signature capture pads produced by Interlink Electronics will no longer be entitled to technical support, including all models.
  • This add-on product is at its end of sale from ARX and DocuSign.

August 26, 2016 

The following services are end of life for, and no longer available to, new customers. Those customers using these services as of August 26, 2016 are not yet impacted.

  • ARX Web Trusted Certificates (aka the ARX World Wide Verifiable CA option from Comodo)
  • ARX CoSign Nation

April 29, 2016

  • CoSign appliance Firmware Version 6.0 (and all previous versions) will no longer be entitled to technical support 
    and warranty
  • CoSign Client software Version 6.0 (including Connectors & Add-ons and all previous versions) will no longer be entitled to technical support and warranty
  • CoSign appliances that were sold before June 2013 will no longer be entitled to technical support and warranty
  • The product lifecycle also includes the already announced End of Sale products

March 31, 2014

  • CoSign software version 4.4 (and all previous versions) will no longer be entitled to software support.
  • CoSign hardware version 4.1 (and all previous versions) will no longer be entitled to hardware support.
  • The product lifecycle also includes the already announced End of Sale products.
  • CoSign Client software version 4.4 (and all previous versions) will no longer be entitled to software support.

December 31, 2014

  • CoSign software version 4.5 (and all previous versions) will no longer be entitled to software support.

End of Sale as of January 1, 2013:

  • CoSign FIPS hardware version 4.0 will no longer be available for purchase. We are pleased to inform you that it will be replaced by the upgraded CoSign FIPS 140-2 LEVEL 3 hardware version 5.2.
  • CoSign Starter (SMB) will no longer be available for purchase.
  • SSCD for CoSign FIPS will no longer be available for purchase.

Why is CoSign ending support for older CoSign software & hardware versions?

In 2007, the CoSign team introduced CoSign hardware and software version 4.1. Since that time the technology has advanced in a way that prevents us from providing support and new features for older versions.

As a result, software 4.4 and hardware 4.1 will no longer be supported as of March 31, 2014. If your organization has not yet started the upgrade path to a modern version, you are advised to do so now. To ensure that you remain on supported versions of CoSign, you should begin planning the upgrade of your CoSign software and hardware.

What does End of Support mean?

It means that after March 31, 2014, there will be no new software updates offered and support will not be available.

Why does it matter?

Running versions in your environment after their end-of-support date may expose your organization to potential threats, such as:
  • Security risks: Unsupported versions are vulnerable to security risks.
  • Hardware support: The inability to provide spare parts may impair the service level that CoSign currently provides to your organization.

What should I do next?

Please contact our Technical Support department (support.arx@docusign.com) to receive information on the available upgrade options.

Have an issue? To send us an email, please submit this form.


Note: We have revised our policies to explain our information collection and use practices, in effect as of October 4, 2015. By continuing to use the services after this date, you agree to the updated terms. Read new Privacy Policy and Cookies Policy.