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Password Issues and Trending Topics

Options to reset or change your DocuSign password, and account details

I forgot my password

If you set a security question, DocuSign can use it to confirm your identity and help you reset your password.

Visit https://account.docusign.com
Type your email address, and select Continue
Select Forgot Password

For more detailed instructions, read

How do I reset my password?

I want to change my password

If you need to change your current password, follow these steps:

Visit https://account.docusign.com/me and log in with your current password.
Select Privacy & Security. You'll be asked to confirm your current password again.
If asked to verify, follow the instructions from the verification prompt.
Select Password, type your new password twice, set your Password question and answer, and select Save.

For more detailed steps read

Change your password.

How do I change my DocuSign plan?

To change your plan:

Login as a DocuSign account Administrator
Click Settings in the top menu
Click Plan and Billing (beneath Account)
Click Change Plan
Make your selection and click Select Plan

Read more about how to downgrade or close an account. For more detailed information, read

How do I change my DocuSign plan?

Where do I find my DocuSign account number?

To find your DocuSign account number:

Log into your DocuSign account.
Click your profile image on the upper-right corner of the console. Your account number is beneath your name and/or organization name in the drop-down menu.

For more detailed information, read

Where do I find my DocuSign account number?

More Support Options

Help with login issues and special cases

I can't reset my password or don't have an account

Use this form if you are unable to access your DocuSign account or don't have an account.

First Name

Last Name

Email Address

Summary

Phone Number

Additional Details

How would you like to be contacted?

Phone - Request Callback

Provide your phone number and a DocuSign Support expert will call you within the next 3 hours. Customers outside of the United States, please do not include leading zeros or other domestic digits.

Country/Region

Phone number

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I can't reset my password or don't have an account - CLM.CM only

Use this form if you are unable to access your CLM.CM account or need to request Support Center credentials for CLM.CM .

First Name

Last Name

Email Address

Phone Number

CLM.CM Account Number

Summary

Additional Details

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I can't reset my password or don't have an account - Insight & Analyzer (Seal) only

Use this form if you are unable to reset your Support Center password or need to request Support Center credentials for Insight & Analyzer (Seal).

First Name

Last Name

Email Address

Summary

Phone Number

Additional Details

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I can't reset my password or don't have an account - DSA (CoSign) or HSM only

Use this form if you are unable to reset your Support Center password or need to request Support Center credentials for DSA (CoSign) or HSM.

First Name

Last Name

Email Address

Phone Number

Serial Number

Summary

Additional Details

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DocuSign API Integration Support

Use this form if you require assistance on DocuSign APIs in the Developer Environment.

Otherwise, log in with your DocuSign Account credentials to submit a case and a matched Developer Support Expert will contact you back.

First Name

Last Name

Email Address

Phone Number

DocuSign Developer Account Number

Integration Key

Country/Timezone

Summary

Additional Details

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