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eSignature, Rooms, CLM, and Protect & Sign

Password Issues

Options for resetting and changing your DocuSign password

I forgot my password

If you set a security question, DocuSign can use it to confirm your identity and help you reset your password.

Visit https://account.docusign.com
Enter your email address, Click "Continue".
Click "Forgot Password".

For more detailed instructions, read

How do I reset my password?

I want to change my password

If you need to change your current password, follow the steps below:

Go to https://account.docusign.com/me and login with your current password.
Click on Privacy & Security. You'll be asked to confirm your current password again.
If asked to verify, follow the instructions from the verification prompt.
Click on Password, enter your new password twice, set your Password question and answer and click on Save.

For more detailed steps read

Change your password.

More Support Options

Support forms to contact DocuSign without an account, or for special cases

No Account Access or No Account

Use this form if you are unable to access your DocuSign account or don't have an account. You can also call us for help.

First Name

Last Name

Email Address

Summary

Phone Number

Additional Details

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CLM.CM No Account Access or No Account

Use this form if you are unable to access your CLM.CM account or need to request Support Center credentials for CLM.CM.

First Name

Last Name

Email Address

Phone Number

CLM.CM Account Number

Summary

Additional Details

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If you are a current DocuSign customer, log in before completing this form. More detailed information about Subject Access Requests can be found here.

Your data subject access rights:
Subject to certain exceptions under applicable law, you have the right to know, access or delete any personal data that DocuSign, Inc. holds about you. Completion of this form ensures that all necessary information to complete your request is provided to DocuSign. You are not obligated to use this form, but if you do, ensure that all necessary information on this form is complete. If you prefer, you can email your request.

First Name

Last Name

Email Address

Summary

Phone Number

Additional Details

To ensure a faster response, please provide as much information as possible. This may include relevant date, DocuSign envelope IDs, the names of sending organizations or any other relevant information that will help us identify the requested information.

DocuSign may seek reimbursement for costs incurred responding to requests for information as provided by law and may also charge additional fees and for costs incurred in responding to unusual or burdensome requests. DocuSign may waive these fees at its sole discretion.

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Open a Case - Signature and HSM Appliances

Use this form for Signature Appliance and HSM Appliance support

First Name

Last Name

Email Address

Phone Number

Summary

Additional Details

Product Name

Application Used

Serial Number

Server Version

Client Operating System

Related Module

Client Version

Error Message

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