Get Support | DocuSign Support Center

Ask the Community

Communicate directly with DocuSign experts and peers

Build Skills & Knowledge

Enroll in a curated learning plan or get custom training

Open a Support Case

Get live support by phone, email or online

Password Issues

Options for resetting and changing your DocuSign password

I forgot my password

If you set a security question, DocuSign can use it to confirm your identity and help you reset your password.

Visit https://account.docusign.com
Enter your email address, Click "Continue".
Click "Forgot Password".

For more detailed instructions, read

How do I reset my password?

I want to change my password

If you need to change your current password, follow the steps below:

Go to https://account.docusign.com/me and login with your current password.
Click on Privacy & Security. You'll be asked to confirm your current password again.
If asked to verify, follow the instructions from the verification prompt.
Click on Password, enter your new password twice, set your Password question and answer and click on Save.

For more detailed steps read

Change your password.

More Support Options

Help with login issues and special cases

I can't reset my password or don't have an account

Use this form if you are unable to access your DocuSign account or don't have an account. You can also call us for help.

First Name

Last Name

Email Address

Summary

Phone Number

Additional Details

How would you like to be contacted?

Phone - Request Callback

Provide your phone number and a DocuSign Support expert will call you within the next 3 hours.Customers outside of the United States, please do not include leading zeros or other domestic digits.

Country/Region

Phone number

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply. DocuSign Privacy Policy.

I can't reset my password or don't have an account - CLM.CM only

Use this form if you are unable to access your CLM.CM account or need to request Support Center credentials for CLM.CM.

First Name

Last Name

Email Address

Phone Number

CLM.CM Account Number

Summary

Additional Details

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply. DocuSign Privacy Policy.

I can't reset my password or don't have an account - Insight & Analyzer (Seal) only

Use this form if you are unable to reset your Support Center password or need to request Support Center credentials for Insight & Analyzer (Seal).

First Name

Last Name

Email Address

Summary

Phone Number

Additional Details

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply. DocuSign Privacy Policy.

I can't reset my password or don't have an account - DSA (CoSign) or HSM only

Use this form if you are unable to reset your Support Center password or need to request Support Center credentials for DSA (CoSign) or HSM.

First Name

Last Name

Email Address

Phone Number

Serial Number

Summary

Additional Details

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply. DocuSign Privacy Policy.

DocuSign API’s Integration Support

Use this form if you require assistance on DocuSign API's in the Developer Environment.

Otherwise, log in with your DocuSign Account credentials to submit a case and a matched Developer Support Expert will contact you back.

First Name

Last Name

Email Address

Phone Number

DocuSign Developer Account Number

Integration Key

Country/Timezone

Summary

Additional Details

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply. DocuSign Privacy Policy.